customer service

(Newser) - Facing upset customers, merger fallout, and peeved execs, Sprint’s new CEO started the job with his work cut out for him. The company has the sector's highest rate of customer dissatisfaction. But by getting personal with patrons and employees, new boss Daniel Hesse is fighting to save the company,...

(Newser) - You won’t get Sprint Nextel CEO Dan Hesse if you email “Dan@Sprint.com,” but you will get the company’s attention, reports the New York Times. In an ad campaign designed to get Sprint in touch with its customers, Hesse asks “If you could change the...

(Newser) - Barbaric waiters are storming the dinner table, "butting in and pouring wine without being asked" and expecting diners to hurry up and pony up to replace the drained bottle, laments Christopher Hitchens in Slate. Leaving punchlines and evenings in tatters, their unsolicited interruptions aren't just a sign of bad...

(Newser) - Bank employees are thwarting robbers in Washington state, not with steel bars or alarms—but with broad smiles and enthusiastic handshakes, reports the Seattle Times. The number of bank robberies in the state reached a 20-year low thanks to FBI training program "Safecatch," which teaches bank personnel to...